Politique de remboursement

Do you accept refunds?

Hanlyn Collective will gladly accept returns for a refund on purchases made through our website www.hanlyncollective.com . If you purchased from a retailer, please contact them directly. Please review our refund policy for further information and rules. Please be aware, shipping to return an item is at the cost of the customer and a 10% restocking fee will apply.

Refund Policy

We have a 30-day refund policy from the original order date. To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags on, and in its original packaging. You will also need to provide proof of purchase- a photocopy/scan of the receipt.

To initiate the refund you can contact us via email at: customercare@hanlyncollective.com

If your refund is approved, we will send you a mailing address for you to ship the materials to. Please note, you must request a refund prior to shipping, otherwise they will not be accepted. Cost to ship the return is at the expense of the customer and will include a 10% restocking fee.

Once the return has been received, we will email you confirmation and the refund process will begin on your original payment method. Please remember, it can take upwards of 10 business days for this refund to reflect onto your credit card.

Non-Refundable Items

All sale items are FINAL sale. We do not accept any items purchased under a promotion or with a gift card for a refund. Due to hygiene purposes all face covers, beanies/toques and bows are FINAL sale.

All Pre-Sale/Pre- Order Items are FINAL SALE. Please refer to the Pre-Order Terms & Conditions section on our website.

Exchanges

We do not accept exchanges. If you need a different size, color, etc, please return your original order for a refund and place a new order. Please follow the refund policy to initiate this process. 

Damages

Kindly inspect your order upon receipt, if you have any issues (defective, damaged, or wrong item/size) contact us immediately and will work on this issue urgently to rectify the situation. We are only able to assist if you reach out to us within a 2 week (14 day) period from receiving the product. Please ensure to inspect all items once they arrive to avoid any problems.