Shipping policy

 

We offer FREE SHIPPING on all orders within the USA over $75 USD and over $150 CAD within Canada (excluding The Yukon, Northwest Territories, Nunavut, Alaska and Hawaii). Flat shipping rates for anything under the free shipping thresholds. 

We ship within 2-4 business days from the order being placed, worldwide, Monday to Friday. During holidays, restocks and new launches, we may experience a small delay. 

Shipping times will vary based on your location. You will receive an email after purchase which will allow you to track your order. Make sure to check your junk/spam folder. 

Once orders leave our warehouse, we are not responsible for lost or stolen packages. Please contact the carrier directly.

International Orders

We ship worldwide! Please note, we are not responsible for any customs charges that may be incurred. International packages can take up to 12 weeks to clear customs and ship. Please take this into consideration when placing an order. Tracking may not be available in all countries. Tracking to certain countries will only update once it leaves Canada. Please contact your local post office or courier for further information. For shipping outside of North America- please email: customercare@hanlyncollective.com and a member of our team will assist you.

Import Taxes & Duties

Buyers are responsible for any customs and import taxes incurred. Hanlyn Collective is not responsible for delays due to customs, duties, or taxes, and we are unable to advise on any amount owed.

Refused Or Undeliverable Packages

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. Refused, insufficient address, or undeliverable packages will be refunded minus all shipping charges, and a $15 USD undeliverable/restocking fee (as we are charged this by the postal system after a package is deemed undeliverable), which will be deducted from your original payment. Please place a new order with the correct shipping address/information if you would like your order re-sent.

Warehouse Pick Up - Ancaster, Ontario, Canada

Unfortunately, we do not offer local pick up at this time.

Letter Mail - within Canada

We do not offer a letter mail service- sorry!